Unable to connect to MQTT

I have a new mosquito server at mqtts://xxxxxx.cedalo.cloud: 8883
I made a new client as guided with suitable credentials
I do not see that client as an active connection? should I??
When I try to connect a device using the client credentials - it does not connect. I am currently trying with an iPhone to test as it gives quick feedback in the Cedalo app that connection failed. I have tried secure and unsecured ports - nothing. Would love some help - thanks, Garth

Hi Garth I have answered to this thread in your e-mail. Please have a look there. :slight_smile: